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“The Institute of Internal Auditors, Baltimore Chapter, Inc., expresses its appreciation to you for conducting the training session. Your session on improving one’s ability to make effective oral presentations was well prepared, pertinent and entertaining. For internal auditors to succeed in selling their recommendations, they must be able to communicate effectively. Your presentation and handout contained excellent suggestions, which the auditors can use immediately to improve their oral presentations. We would highly recommend your training session to other organizations.” — A