John Rogers, Director, Division of Performance Management and Development, Health Care Financing Administration

Thank you for sharing your expertise by conducting the Effective Briefing Techniques course on February 20-21, for the Health Care Financing Administration (HCFA). Your preparation and presentation of this course was very professional. Your teaching techniques were outstanding, and you were able to communicate effectively and engage your audience. Your handout materials were useful during the course and will serve as a good reference on the job.